FAQ
Our online boutique delivers globally. Please contact our Customer Service Team at info@xuxu.world if you have any additional questions.
Our online boutique delivers globally. Please contact our Customer Service Team at info@xuxu.world if you have any additional questions.
xüxü offers free standard delivery on all US domestic orders that's over $350. For orders bellow $350, a flat fee of $8 will be charged.
International shipping fee will be calculated at checkout.
xüxü offers free standard delivery on all US domestic orders that's over $350. For orders bellow $350, a flat fee of $8 will be charged.
International shipping fee will be calculated at checkout.
US Domestic Orders:
Orders are generally delivered between 3–5 business days from the moment the shipping confirmation e-mail is sent. Kindly note that delays may be caused by delays in payment authorizations and product availability.
International Orders:
Orders are generally delivered between 5-8 business days from the moment the shipping confirmation e-mail is sent.
Once reaching your country, it may take additional days for the package to be passed through customs. This additional time varies with each country. The buyer is responsible for custom dues and taxes.
US Domestic Orders:
Orders are generally delivered between 3–5 business days from the moment the shipping confirmation e-mail is sent. Kindly note that delays may be caused by delays in payment authorizations and product availability.
International Orders:
Orders are generally delivered between 5-8 business days from the moment the shipping confirmation e-mail is sent.
Once reaching your country, it may take additional days for the package to be passed through customs. This additional time varies with each country. The buyer is responsible for custom dues and taxes.
Once your order is shipped, you will receive a confirmation e-mail with the tracking number. Your parcel is fully traceable on the carrier’s website, using the tracking number received. Don't hesitate to contact our carrier or our customer service for any further questions.
Once your order is shipped, you will receive a confirmation e-mail with the tracking number. Your parcel is fully traceable on the carrier’s website, using the tracking number received. Don't hesitate to contact our carrier or our customer service for any further questions.
We kindly invite you to open a claim with your carrier and contact our customer service at info@xuxu.world. Please kindly note that any claim regarding the delivery must be submitted in 14 days following the delivery of the parcel
*After this period, we are not able to claim any lost orders.
We kindly invite you to open a claim with your carrier and contact our customer service at info@xuxu.world. Please kindly note that any claim regarding the delivery must be submitted in 14 days following the delivery of the parcel
*After this period, we are not able to claim any lost orders.
Please refer to our Size Guide available on our website for each product or contact our customer service team at info@xuxu.world who will be happy to assist you.
Please refer to our Size Guide available on our website for each product or contact our customer service team at info@xuxu.world who will be happy to assist you.
Our stock is updated regularly. If the item you would like to purchase is not available, we kindly invite you to subscribe to our Newsletter at the footer, which sends out updates on restocks.
Our stock is updated regularly. If the item you would like to purchase is not available, we kindly invite you to subscribe to our Newsletter at the footer, which sends out updates on restocks.
Your order is confirmed once you receive the confirmation email with all the necessary information. You will receive a second email with tracking information once your order is shipped.
Your order is confirmed once you receive the confirmation email with all the necessary information. You will receive a second email with tracking information once your order is shipped.
Orders placed on xuxu.world may not be cancelled or modified. Please rest assured that you may always return your order upon receipt if you no longer wish to keep it.
Orders placed on xuxu.world may not be cancelled or modified. Please rest assured that you may always return your order upon receipt if you no longer wish to keep it.
xuxu.world accepts the following payment methods: Credit or debit card (Visa, Mastercard, American Express, Diners Club). By payment apps: via Paypal, Apple pay, Google pay, Shop pay, and Meta pay. Payment is secured by the partners in charge of managing the financial transaction.
xuxu.world accepts the following payment methods: Credit or debit card (Visa, Mastercard, American Express, Diners Club). By payment apps: via Paypal, Apple pay, Google pay, Shop pay, and Meta pay. Payment is secured by the partners in charge of managing the financial transaction.
Please kindly contact your bank in case your payment is declined or cancelled.
Please kindly contact your bank in case your payment is declined or cancelled.
Your invoice is available on your account by visiting the "Order history" section. If you placed your order as a guest, your invoice will be sent by email along with your confirmation.
Your invoice is available on your account by visiting the "Order history" section. If you placed your order as a guest, your invoice will be sent by email along with your confirmation.